Email Service

Nov 13, 12:00 GMT
Completed - The scheduled maintenance has been completed.

Nov 13, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 11, 09:57 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Nov 12, 11:15 GMT
Resolved - This incident has been resolved.

Nov 12, 10:32 GMT
Identified - We are investigating login issues affecting our hosted Microsoft Exchange platform. Customers attempting to log in using the URL https://webmail.livemail.co.uk/ will receive an error. Our Exchange administrators are working to resolve this critical incident now. For the meantime, you may use this URL https://exchange.livemail.co.uk/ on accessing your Microsoft Exchange emails.

Nov 10, 08:09 GMT
Resolved - This incident has been resolved.

Nov 7, 11:14 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.

If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.

Nov 7, 08:59 GMT
Resolved - This incident has been resolved.

Nov 6, 14:37 GMT
Investigating - When starting a chat with our support team, some customers may see a notice that “the team you’re trying to reach is currently unavailable.” This is due to severe weather conditions that have temporarily reduced staff availability. We apologize for any inconvenience.

If your issue isn’t urgent, please email us at support@fasthosts.com or call 0333 0142 700. Thank you for your understanding.

Nov 5, 10:30 GMT
Completed - The scheduled maintenance has been completed.

Nov 5, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Nov 4, 16:39 GMT
Update - We will be undergoing scheduled maintenance during this time.

Nov 4, 16:39 GMT
Scheduled - We will be performing some maintenance on the standard email platform. Whilst we don't anticipate any loss of service, there may be a very brief drop in connectivity during the maintenance window.

Nov 4, 17:15 GMT
Resolved - Majority headcount has been restored to the support team affected by severe weather. Note headcount is not at 100% so there could still be some delays on phones and email.

We appreciate your patience and understanding.

Nov 4, 07:48 GMT
Investigating - Customers may experience longer wait times than usual due to severe weather in some of our customer service locations. If your issue is not urgent please send your query via email to support@fasthosts.com.

Nov 4, 11:30 GMT
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.

Nov 4, 11:14 GMT
Identified - Some customers may be experiencing issues receiving E-mails. We are working on a quick solution and apologise for any inconvenience this may cause.

Oct 29, 13:25 GMT
Resolved - This incident is now resolved.

Oct 29, 12:56 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.

Oct 28, 07:27 GMT
Resolved - This incident has been resolved.

Oct 28, 07:07 GMT
Update - We are continuing to monitor for any further issues.

Oct 28, 06:48 GMT
Monitoring - The issue has been identified and Sites are now connecting to MySql databases. We are monitoring the situation.

Oct 28, 06:12 GMT
Update - Investigation is still ongoing, it appears to be affecting Windows Hosted sites connecting to a MySQL database.

Oct 28, 05:15 GMT
Investigating - We are currently investigating an issue that has caused some Windows sites to be offline.

Oct 27, 15:32 GMT
Resolved - The issue has been resolved.

Oct 27, 15:07 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.